Skip to main content
Two African Girls Carrying Heavy Items On Their Head

Differentiated Service Delivery

AIM: To ensure the scale up of differentiated service delivery for HIV to improve access to and quality of prevention, testing, treatment and care services for people living with and affected by HIV and maximize synergies with other health areas

The amount of time we spend at the health facility in the queues – a queue for triage, a queue for the nurse, a queue at the pharmacy and a queue for the labs – it's too much time. I want to come to the facility only twice a year ... I have a life to live.

Patricia Asero Achieng

IAS defines Differentiated Service Delivery as “a client-centred approach that simplifies and adapts HIV services across the cascade, in ways that both serve the needs of people living with HIV better and reduce unnecessary burdens on the health system”. 

Established in 2015, the Differentiated Service Delivery (DSD) programme supports the quality scale up of DSD for HIV and addresses gaps in HIV service delivery. 

It does so by: 

  • Continuing to advocate for DSD while expanding available tools to develop guidance to further support DSD uptake
  • Strengthening engagement with, and within, countries and communities
  • Leveraging global best practices, tools and evidence


With support from:

The IAS promotes the use of non-stigmatizing, people-first language. The translations are all automated in the interest of making our content as widely accessible as possible. Regretfully, they may not always adhere to the people-first language of the original version.